Last updated: July 13, 2026
1. Introduction
XTENSIVE AUTOMATION LTD ("XTENSIVE", “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our websites, use our online services, communicate with us, or use products and services provided by XTENSIVE.
This Policy applies to the following websites and services, including any successor domains:
Additional privacy notices may apply to specific products or services where appropriate.
2. Data Controller
The data controller responsible for processing personal data under this Privacy Policy is:
XTENSIVE AUTOMATION LTD
Aigyptou 36
6030 Larnaca
Cyprus
Email: dpa@dpaxt.com
3. Scope
This Privacy Policy applies to personal data collected when you:
- visit our websites;
- submit contact or quotation request forms;
- request product demonstrations or trial licenses;
- create and use an account in our Customer Portal;
- access our Knowledge Base;
- submit support requests through our Service Desk;
- communicate with us by email or other business channels.
This Policy does not apply to third-party websites or services that we do not control.
4. Personal Data We Collect
Depending on your interaction with us, we may collect the following categories of personal data.
Information you provide
This may include:
- name;
- company name;
- job title;
- business email address;
- business telephone number;
- country or region;
- information contained in messages, support requests, or other communications.
Account information
If you register for one of our services, we may process:
- account identifiers;
- authentication information;
- user preferences;
- organization membership;
- access permissions.
Technical information
When you visit our websites, we may automatically collect:
- IP address;
- browser type and version;
- operating system;
- device information;
- pages visited;
- referring website;
- access timestamps;
- diagnostic information;
- security logs.
Cookies and similar technologies
We use cookies and similar technologies as described in our Cookie Policy.
5. How We Use Personal Data
We use personal data only where necessary to:
- provide our products and services;
- process inquiries and quotation requests;
- manage customer accounts;
- authenticate users;
- provide technical support;
- maintain our Knowledge Base and Service Desk;
- improve website performance and usability;
- ensure the security of our systems;
- detect, investigate, and prevent fraud or abuse;
- comply with legal obligations;
- establish, exercise, or defend legal claims.
We do not use personal data for automated decision-making or profiling.
6. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:
- performance of a contract;
- legitimate interests;
- compliance with legal obligations;
- your consent, where required.
Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Cookies and Analytics
We use essential cookies that are necessary for the operation and security of our websites.
With your consent where required by applicable law, we also use Google Analytics to understand how visitors use our websites and to improve our services.
For detailed information about cookies, please refer to our Cookie Policy.
8. Sharing Personal Data
We do not sell personal data.
We may share personal data only where necessary with:
- cloud infrastructure providers;
- authentication providers;
- support and collaboration platforms;
- professional advisers;
- competent public authorities where required by law.
Service providers process personal data only on our behalf and under appropriate contractual safeguards.
9. International Data Transfers
Personal data may be processed in countries outside your country of residence where this is necessary for providing our services.
Where required by applicable law, we implement appropriate safeguards for international transfers, including contractual safeguards approved under applicable data protection legislation.
10. Data Retention
We retain personal data only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- maintain appropriate business records.
Retention periods vary depending on the type of information and applicable legal requirements.
11. Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.
These measures include, where appropriate:
- encrypted communications (HTTPS/TLS);
- authentication and access control;
- security monitoring;
- audit logging;
- regular software updates;
- backup and recovery procedures.
No method of transmission or storage can be guaranteed to be completely secure.
12. Your Rights
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data;
- restrict processing;
- object to processing;
- receive your data in a portable format;
- withdraw consent;
- lodge a complaint with your local data protection authority.
Requests may be submitted to:
13. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to applicable law, you may request:
- access to personal information;
- correction of inaccurate information;
- deletion of personal information;
- information about categories of personal information collected.
XTENSIVE does not sell or share personal information for cross-context behavioral advertising.
14. Third-Party Services
Our services may integrate with or link to third-party services.
These services operate under their own privacy policies, and we encourage you to review those policies before using such services.
15. Children’s Privacy
Our products and services are intended exclusively for business use.
We do not knowingly collect personal data from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page together with the revision date.
Where required by applicable law, we will provide appropriate notice of material changes.
17. Contact
If you have questions regarding this Privacy Policy or our processing of personal data, please contact:
XTENSIVE AUTOMATION LTD
Email: dpa@dpaxt.com